Written by Damiano Scordamaglia (1st edition),
In 2007, the EU established a set of basic rights for rail passengers, which became applicable at the end of 2009. These rights provided for all passengers, including those with reduced mobility, a harmonised minimum level of protection, information and assistance. While the implementation of these rights has generally been smooth, recent reports have concluded that this is not done uniformly across the EU. Moreover, other shortcomings have prevented these rights from being used to their full potential.
On 27 September 2017, the European Commission presented a new proposal to address these shortcomings. In its work on this legislative proposal, the EU is seeking to strike a new balance between keeping rail operators competitive and providing adequate passenger protection.
- June 2018: ‘Rail passengers’ rights and obligations in the EU‘ (1st edition)